My records aren't syncing across devices
Steps to get changes flowing between your devices and shared collections.
If your collection looks different on two devices, or a change you made hasn’t appeared, work through these.
- Check both devices are signed into the same account.
- Make sure the device where you made the change was online at the time, changes save to the server as you make them.
- Give it a minute on a good connection, then close and reopen the app on the other device.
- Check both devices are on the latest app version, sync fixes ship regularly.
On a shared Duet or Band collection, the same applies to everyone: a change reaches the rest of you once it’s saved.
Still stuck? Open Preferences → Feedback in the app and choose Something is broken. Your device and app version come through with it, so tell us what you were doing and what happened instead.