Troubleshooting
7 guides in this category.
The app won't load or is running slowly
A quick checklist to clear most load and performance problems.
My cover photos keep failing
Repeated match failures are almost always about the photo or the connection.
A record's cover art looks wrong
Fix a wrong, low-quality or missing cover on a record yourself.
I can't log in
Work through sign-in method, password resets and locked-out fallbacks.
My records aren't syncing across devices
Steps to get changes flowing between your devices and shared collections.
I can't leave a record I'm editing
Why the app asks you to Save or Cancel before you move on.
Reporting a bug or suggesting an idea
Both go through the same screen in the app, and both reach a real person.