My cover photos keep failing
Repeated match failures are almost always about the photo or the connection.
Repeated failures are almost always about the photo or the connection.
- Check the photo: good light, no glare, camera square to the cover, artwork filling the frame.
- Lose the plastic sleeve, it causes most failures. Slide the record out, or angle away the reflection.
- Check your connection, identifying a cover needs to be online.
If the photo works but keeps matching the wrong release, that’s a different problem with its own fix: see When a photo doesn’t match.
Some obscure or rare records simply aren’t in the databases we match against, and no photo will find them. When that happens, head over to Manual Entry to add the record by hand (see Adding records without a photo), and report the cover to us so we can keep improving recognition.
Still stuck? Open Preferences → Feedback in the app and choose Something is broken. Your device and app version come through with it, so tell us what you were doing and what happened instead.